Copilot Studio. Setting up message delivery to Teams via Power Automate for specific input.

This time, let's create a flow where a specific message entered into the chatbot is sent as a Teams notification to the person in charge.

With some modifications, you can create automated flows from the chatbot, such as sending emails.

In the existing Copilot, you can see that topics have default settings to trigger actions based on specific conditions.

Here, we will create a flow that sends a Teams notification to the person in charge when Escalate is triggered.

 

 

https://youtu.be/NyJqE8SJZ7Q

 

 

First, click Settings.

 

 

Security -> Authentication

 

 

Ensure that the authentication settings are configured as shown on the screen.

(If they are not set up, refer to the SSO setup video and complete the configuration.)

 

 

Topics -> Escalate -> Add Node

 

 

Call an action -> Create a flow

 

 

Add an action

 

 

Runtime -> Standard -> Microsoft Teams

 

 

Post message in a chat or channel

 

 

Select and enter the information as shown on the screen.

 

 

Change the flow name

 

 

Save draft

 

 

Test

 

 

Manually -> Publish & Test

 

 

Receive messages from Workflows.

 

 

Return to the Copilot Studio page -> Click Done.

 

 

Add Node -> Call an action -> Escalation Case

 

 

Publish

 

 

Enter Escalate to run the test.

 

 

The permission configuration process is required. -> Connect

 

 

Connect

 

 

Submit

 

 

Confirm the status

 

 

Retry

 

 

The configured message is delivered, and

 

 

You can confirm that it has been delivered to Teams.

 

With this pattern, you can create various connection flows between M365 and other services using Power Automate.