Previously, I created a flow that sent alerts to Teams when specific messages were received.
After reviewing that video, viewers requested a guide on how to configure alerts via Email. In this session, I will demonstrate how to create that flow. Recently, chatbots generated in Copilot Studio have been referred to as Agents. Unless there are changes, I will continue to define them as Agents. The environment is set to USA (Early), the browser language is set to English, and the work is being done using the Preview URL.
Library -> + Add New
Flow
Create flow in Power Automate
New designer
Rename the Flow to a desired name.
Add an action
Office 365 Outlook
Send an email
Sign in
Compose the email template.
Publish
Navigate to the Topics menu in the Agent where the email flow will be linked.
Select Escalate
In Call an action, add the Flow as shown below.
Save -> Publish
In Test Chat, type Escalate.
Connect
Connect
Submit
Verify that the status is Connected.
Confirm that the email is received as shown below.
