This time, let's create a flow where a specific message entered into the chatbot is sent as a Teams notification to the person in charge.
With some modifications, you can create automated flows from the chatbot, such as sending emails.
In the existing Copilot, you can see that topics have default settings to trigger actions based on specific conditions.
Here, we will create a flow that sends a Teams notification to the person in charge when Escalate is triggered.
First, click Settings.
Security -> Authentication
Ensure that the authentication settings are configured as shown on the screen.
(If they are not set up, refer to the SSO setup video and complete the configuration.)
Topics -> Escalate -> Add Node
Call an action -> Create a flow
Add an action
Runtime -> Standard -> Microsoft Teams
Post message in a chat or channel
Select and enter the information as shown on the screen.
Change the flow name
Save draft
Test
Manually -> Publish & Test
Receive messages from Workflows.
Return to the Copilot Studio page -> Click Done.
Add Node -> Call an action -> Escalation Case
Publish
Enter Escalate to run the test.
The permission configuration process is required. -> Connect
Connect
Submit
Confirm the status
Retry
The configured message is delivered, and
You can confirm that it has been delivered to Teams.
With this pattern, you can create various connection flows between M365 and other services using Power Automate.